CPU Web shop improves the digital services in Finnish municipality

Tuusula municipality started using Ceepos point-of-sale in 2017. Since then, the municipality has set developing their digital services as one of their important goals. Their own web shop became one way to achieve that. 

“We wanted our public services to be available to purchase online regardless of our official working hours,” the Tuusula procurement coordinator Sari Tampio explains. The potential needs for a web shop were soon discovered in most departments of the municipality. 

“The amount of manual invoicing in most departments used to be huge, but through web payments and automation, we are slowly getting rid of that,” Tampio says. 

Soon, Tuusula high schools were eager to join the project so they could reduce cash payments in their offices.

The web shop was built in 2019. Despite covid-19 pandemic hindering the project and European Web Accessibility Directive causing last minute changes, the web shop opened in November 2020 thanks to an amazing cooperation. Now the web shop enables buying mobile tickets to the Tuusula museums and purchasing merchandise. The art students of Tuusula high school can also pay their art supply fees online.

After the pandemic is over, there is more to come: “The next step is adding coupons for the staff lunches and school afternoon snacks, “Tampio adds.

In the future the selection will grow even further. In few years, the citizens can pay online for their garden plots, mooring, summer camps and reservations of sports facilities.

The benefits are clear: automated processes are saving not only school secretaries’ time but the whole Tuusula municipality’s finance department can see the change in their work once the arduous invoicing processes are reduced.